One Cleaner for a Split Professional Suite on Cross Street

The situation: one door, three contracts

Picture a financial advisory practice at the front, an allied health provider with two consulting rooms along the eastern wall, and a small serviced-office operator subletting four private offices at the rear — sharing one entrance, one kitchen and one set of bathrooms, each with a separately engaged cleaner. That arrangement produces a predictable set of problems:

• Three contractors held keys to the same front door and the building manager had no reliable record of who was in the building after hours
• The shared kitchen and bathrooms sat outside all three scopes, so they were cleaned occasionally and by whoever had had enough that week
• The consulting rooms were being cleaned to a general office standard — surfaces wiped with the same cloth used at reception, no dwell time, no logs
• Three invoices, three minimum-visit charges, and three separate lots of setup and travel built into the price
• When something was missed, each tenant assumed one of the other two cleaners was responsible, so nothing was ever escalated

How we rebuild it: one agreement, three zones

• A single agreement signed with the head lessee, with an agreed cost split by occupied area across the three tenants and one monthly invoice
• The written scope divided into three zones — clinical, general office and shared amenity — with a stated frequency against every line
• Consulting rooms moved onto clinical protocol: dedicated colour-coded equipment that never leaves the zone, TGA-listed hospital-grade disinfectant at full labelled dwell time on couches, benches, trolleys and touch points, and a signed room-by-room log
• Shared kitchen and bathrooms explicitly owned by the contract and cleaned every attendance, with consumables managed so the suite stops running out on a Monday
• One key under a signed register, one alarm code, one named crew, and a documented entry and exit log the building manager can see
• Clean-desk protocol across the advisory and serviced offices: papers never moved, screens never touched, nothing read or photographed, with confidentiality undertakings signed by the crew
• Round scheduled from 6pm, after the last appointment, and finished before the building alarm arming window

What the tenants get in writing

One agreement with the head lessee, one written three-zone scope with a frequency against every line, and one monthly invoice split by occupied area. Signed room-by-room logs for the clinical zone that the allied health provider can file as environmental cleaning evidence, and a monthly photo audit to the building manager. One key under a signed register, one alarm code and one named police-checked crew instead of three unidentified after-hours keyholders. Confidentiality undertakings signed by every cleaner. Pricing sits within our standard $30 to $45 per hour contract band, fixed and itemised, and the agreement is month to month with 30 days notice. Because one crew doing one round removes duplicated setup, travel and minimum-visit charges, we quote the consolidated figure against the sum of the existing contracts so the tenants can compare directly.

Questions about this scope

Sharing a floor with other tenants?

Full detail is on our office cleaning Double Bay and medical cleaning pages, with building-wide common areas covered under strata cleaning. Pricing sits on the cost guide and rates page. For a retail site, read the Knox Street boutique worked example, or return to the case studies index. We run the same model in Edgecliff.