Commercial Cleaning FAQ — Straight Answers for Double Bay Businesses
Everything businesses in Double Bay NSW 2028 ask before signing, collected from walkthroughs with boutique owners on Knox Street, practice managers above Cross Street, cafe operators on the Bay Street strip and strata committees across the village. Grouped by theme so you can find your question quickly. If it is not here, call 1300 494 983 or use the contact page.
Pricing & Quotes
How much does commercial cleaning cost in Double Bay?
Ongoing contracts run $30 to $45 per hour and one-off or project work $40 to $50 per hour across Double Bay 2028. Every client receives a fixed monthly figure in writing after a free walkthrough, so the invoice never moves with the timesheet.
Do you charge for a quote?
No. Walkthroughs and quotes are free, and the quote is itemised room by room with a frequency against each line so you can compare it fairly against any other tender.
Is GST shown separately?
Yes. Every quote states the ex-GST figure and the GST-inclusive total side by side.
Why do some Double Bay quotes come in under $30 an hour?
Almost always because the scope is thin, the allocated time is unrealistic for the site, or the contractor is not carrying full insurance and police-checked staff. Ask for the certificate of currency and the written scope and the gap usually explains itself.
Do you charge a premium for the eastern suburbs postcode?
No. Double Bay, Bellevue Hill, Darling Point, Point Piper and Edgecliff all sit on the same rate card, because one local crew covers the whole patch with minimal travel between sites.
Contracts & Terms
Do you use lock-in contracts?
No. Every agreement is month-to-month with 30 days written notice. We would rather hold your business by performing than by an exit penalty buried in the terms.
Can we change the scope once we have started?
Yes. Add a room, drop a visit, move to a different tier or bring in a quarterly floor treatment — the fixed monthly figure is re-issued in writing and applies from the next cycle.
What happens if a clean is not up to standard?
Flag it and we re-attend and rectify free of charge, usually within 24 hours. Repeated issues trigger a supervisor site review, and the 30-day exit means you are never trapped with a provider who cannot fix the problem.
Can one agreement cover several sites?
Yes. Operators and agents with multiple premises across the 2028 village and neighbouring suburbs get one agreement, one invoice and portfolio pricing, typically 5 to 10 percent better than separately quoted sites.
Staff, Safety & Insurance
Are your cleaners police-checked?
Every cleaner holds a current national police check before their first shift on any Double Bay site. Childcare, preschool and education sites additionally require a NSW Working With Children Check, verified and copied to your service.
What insurance do you carry?
Pro Clean Corp carries $20 million public liability insurance, workers compensation and professional indemnity. Certificates of currency are supplied to landlords, strata managers and centre management on request.
Will the same cleaners attend each visit?
Yes. A consistent named crew is assigned to your site and inducted on your access, alarms and scope. Planned absences are notified in advance and covered by a cleared relief cleaner working from the same site file.
What products do you use?
TGA-listed hospital-grade disinfectant at labelled dwell times on clinical and high-touch surfaces, pH-neutral product on stone and polished finishes, low-tox and fragrance-free options in childcare and sensitive environments. Safety data sheets are filed on site.
How are keys and alarm codes handled?
Keys are held under a signed register, alarm codes are stored encrypted and restricted to your assigned crew, and every entry and exit is logged. Lost-key protocol includes immediate notification and locksmith cover.
Services & Industries
Which industries do you clean for in Double Bay?
Boutique retail, professional and family-office suites, medical and cosmetic clinics, cafes and restaurants, gyms and reformer studios, childcare services, showrooms and galleries, strata common areas, and commercial end of lease handovers. Each has its own scope template and service page on this site.
Do you clean consulting rooms to infection-control standards?
Yes — documented protocol, colour-coded equipment by zone, TGA-listed hospital-grade disinfectants at correct dwell times, and signed room-by-room logs your practice can produce at accreditation.
Can you clean a showroom without disturbing the display?
Yes. Display stock, styling props and merchandising are never moved or rearranged. We work to a photograph of your current layout and flag anything that needs your team to shift it.
Do you handle carpet and hard floor restoration?
Yes — hot water extraction for carpet, machine scrubbing for vinyl and tile, strip-and-seal for VCT, and burnishing for polished concrete, available as scheduled extras or one-off projects.
Do you do commercial end of lease cleans?
Yes, at $40 to $50 per hour with a fixed quote after inspection and a free re-attend if your agent flags a cleaning item within seven days of handover. We time the clean as the last trade after your defit.
Can you supply consumables?
Yes. Paper, soap, sanitiser and bin liners can be supplied and restocked at cost plus a small handling margin and itemised on your invoice, or we simply restock what your existing supplier delivers.
Scheduling & Access
When do your crews work in Double Bay?
Retail and hospitality are cleaned pre-open from around 5:30am, offices and clinics after 5:30pm, gyms and studios overnight, and strata common areas mid-morning once residents have left. Weekend and public holiday attendances are available by arrangement.
How do you deal with parking and loading in the village?
Loading zones around Knox Street, Cross Street and Kiaora Place fill early, so vehicle position, entry point and lift access are documented in your site file at induction rather than improvised. Buildings requiring dock or lift bookings are arranged through the strata or centre manager in advance.
Can you work in a building with residents overhead?
Yes. Low-noise equipment, agreed quiet hours and no machine work before 8am are standard in mixed-use buildings, which is why our strata clients rarely field noise complaints about the cleaner.
How quickly can you start?
Most Double Bay sites are live within a week of quote approval, and urgent starts — a contractor has walked out, or an inspection is looming — can usually be covered within 48 hours because our crew is already in the suburb daily.
About Pro Clean Corp
Where is Pro Clean Corp based?
Our head office is at 77 Garfield Street, Wentworthville NSW 2145, and we service Double Bay 2028 and surrounds with a dedicated eastern suburbs crew. We do not claim a shopfront in the village we do not have.
What area does this branch cover?
Double Bay 2028 plus Bellevue Hill 2023, Darling Point 2027, Point Piper 2027 and Edgecliff 2027. Sites just outside that ring are usually still serviceable — call and ask.
How do I get in touch?
Call 1300 494 983 during business hours, email hello@procleancorp.com.au, or use the contact form on this site. Quotes are returned within one business day of the walkthrough.
Dig deeper
Pricing detail lives on the cost guide and rates page. Service specifics are on the office, retail, medical, strata and showroom pages, and real outcomes in our Knox Street boutique and Cross Street suite case studies.
Outside Double Bay?
This branch covers Bellevue Hill, Darling Point, Point Piper and Edgecliff. For sites further afield, the wider Pro Clean Corp operation covers greater Sydney from www.procleancorp.com.au.
Still have a question? Ask a human.
Contact Us1300 494 983 — servicing Double Bay 2028 and surrounds.